1. Can I use my existing user ID and password?

Yes, your user ID and password will not change if you already use the site.

2. If I want to sign up for CustomerLink, how do I get access?

Go to www.ATGCustomerLink.com. Select the link "€œRequest ID and Password"€. This will bring you to a form to complete and submit. Once the request has been processed, CustomerLink will email your user ID and password.

3. What if I forget my user ID or password?

Go to www.ATGCustomerLink.com and select €œ"Forgot Your UserID/Password?€". Enter your email address and your account information will be sent to you.

4. How do I reset my password?

Log into CustomerLink and select Manage Account then Edit My Profile. Click on "€œChange Password"€.

5. Are separate user ID and passwords required for each Apex Tool Group division?

No, you can access all of your Apex Tool Group divisions with one user ID and password. All you need to do is tell us the accounts you would like to access.

6. I work with multiple divisions; do I need to fill out a form for each division?

No, simply select all the divisions you currently conduct business with today.

7. How long does it take to get access once I submit the form?

The average turnaround time is 3 business days. Expect an email from Customer Service.

8. Can everyone in my office use the same user ID and password?

No, for security reasons we require each individual to have their own user ID and password.

9. My user ID and password are not working?

User ID's and passwords are case sensitive and must be typed exactly as received in the email from CustomerLink. If you are still experiencing issues, Contact Us or call (803) 951 7557.

10. Why are there no results displaying when I search for a part number in the inventory section?

Make sure the part number is valid. You must input at least three characters to perform a search. The system does not require dashes, slashes or spaces when performing a search.

11. Is the information on the site the same as Customer Service provides?

Yes, the data is pulled from the same system used by Customer Service. Information available on CustomerLink is intended to answer the most common inquiries.

12. I think I'm doing everything correctly, but no information appears when I perform a transaction?

Log off and log back in to reset your account. If this does not work, it may be your computer settings or a issue with Apex Tool Group systems. For technical assistance, Contact Us or call (803) 951 7557.

13. I have access to multiple accounts and I'm unable to Select or Change Accounts in the customer account drop down box?

Download our browser setting instructions. Complete the setting requirements, log out then log back in. If you are still experiencing issues, please contact us.
Internet Explorer 6.0 click here to download.
Internet Explorer 7.0 click here to download.
Internet Explorer 8.0 click here to download.
Internet Explorer 9.0 click here to download.
Internet Explorer 10.0 click here to download.